This privacy statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future and details of the circumstances in which we may disclose it to third parties. If you have any questions about the way in which your information is being collected or used which are not answered by this privacy statement and/or any complaints please contact us by email.
By visiting and using the Website for the purchase or sampling of products from us (as applicable) you acknowledge that you have read, understood and are consenting to the practices in relation to use and disclosure of your personal information described in this privacy statement and our Terms & Conditions.
1. What Information do we Collect and how will we use it?
1.1 When you place an order with us or send us an enquiry, we (and/or our agents, as the case maybe) will collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit card numbers. We (and / or our agents, as the case maybe) may also obtain information about you as a result of authentication or identity checks. We (and / or our agents, as the case maybe) use this information to identify you as a customer, to process your order, to deliver products, to process payments, to update our records, to enable your use of interactive features of our service and to generally assist in your dealings with us and if you have consented, to provide you with information by post, e-mail, mobile messaging, telephone communications and/or through any other electronic means including social network platforms about our products, events, promotions and services. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, so as to make the website and those communications more relevant to you.
1.2 We may also at times ask you for other information, for example product size and category preferences, age and any special dates (such as birthday and anniversary) which will be used to enhance our service to you. Providing us with this information is entirely voluntary.
1.3 We may collect statistical information about site traffic, sales and other usage related information which we may pass on to selected third parties. These statistics do not include any information which can identify you personally.
1.4 We may also use your personal information for our internal marketing and demographic studies, together with non-personal data to analyse, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers.
1.5 We will at all times seek to comply with the requirements of UK Data Protection Act, 1998 (the "Act") and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. Your data will be held and managed by us (and / or our agents, as the case maybe) and we /they will act as Data Controller for the purposes of the Act.
2. Retention and Deletion of Personal Information
2.1 We shall only keep your information as long as you remain an active customer and for 3 years afterwards or as otherwise required by law.
2.2 If you wish to request the deletion of your personal details, or wish to change your preferences at any time please contact us.
3. Other People who might use your Information
3.1 In certain circumstances we may share your information with affiliated business, joint ventures, franchisees, licensees and selected service providers who perform functions on our behalf such as fulfilling orders, processing payments, and carrying out promotional services or data management. This includes (without limitation) the companies we have chosen to handle our order despatch service, any delivery company and our payment agent that we may use from time to time. We may also share your information with other companies who assist us in promoting our products and services in order to provide you with enhanced customer services and/or share information about our products and services with you. In each case, we will only provide these companies with the information which they need to carry out their services and we will endeavour to ensure that they will not use the information for other purposes. Although they will only be allowed to use your information in the way in which we instruct them and as permitted by the Act we cannot be responsible for any breaches by them.
3.2 You also acknowledge and agree that in certain circumstances we may disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend our rights and property. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention we will endeavour to ensure that it remains secure.
3.3 We may transfer information that we collect from you to affiliated businesses, including our joint ventures, franchisees, licensees, other companies who assist us in promoting our products and services and to selected service providers who perform functions on our behalf, based in countries outside of the European Economic Area ("EEA") or your country of residence and this information may be stored and processed in such countries. By submitting your personal data on the Website you agree to this transfer, storing and/or processing outside of the EEA or your country of residence. In the event that we do transfer, store or process your personal data in a country outside the EEA we will endeavour to ensure that the information is treated securely in accordance with this privacy statement and the Act, and other applicable data protection laws.
4. Changes to Privacy Terms & Conditions
We may update this privacy statement from time to time. The amended privacy statement will be posted on the Website. Please check this page regularly for changes to this privacy statement. If you continue to use the Website or if you submit information to us following such changes, you will be deemed to have read and agreed to them.
5. Security Statement
Unfortunately transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data we cannot guarantee the security of your data submitted to us and any transmission is at your own risk.