1. Our Delivery Policy
1.1 Please note that we aim to despatch all orders within 5 working days. Whilst we do our best to keep items in stock, this is not always possible and sometimes delivery may take longer. If we estimate an item will take longer than 10 working days we will contact you by email and give you the option to cancel or amend your order if you wish.
1.2 When you place an order, we suggest you have it delivered to a work address rather than a home address, as the courier companies we tend to use only deliver within working hours and will require a signature for any Goods delivered. Upon dispatch by us, responsibility for your purchased Goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then it is your responsibility to ensure that the Goods can be accepted.
1.3 Dispatch times are estimates and commence from the date of acceptance of an order. This is a guide only and is also subject to approval of payment of your order. Dispatch can take longer than expected due to customs clearance procedures in certain countries.
1.4 If you require your Goods urgently then please contact us on +44 (0) 208 460 7704.
2. UK Delivery
Delivery is free on all UK orders and all parcels are sent using our preferred courier’s express service for next day delivery. Once your item(s) has (have) been despatched, we will send you an email with the courier’s details including their tracking information. The courier will deliver your parcel between 9am and 6pm. If you are not around to accept your parcel, the courier will leave a calling card to tell you how to arrange for the parcel to be redelivered. Alternatively, you may leave a note for the courier clearly stating a safe place to leave the goods, and you must ensure you have signed that note. Unfortunately, we are not able to deliver to a PO BOX address, so please submit an alternative address when ordering.
3. International Delivery
3.1 Delivery is charged at £15 for orders within Europe, and £30 for the USA and Canada, and the rest of the world. Once your item(s) has (have) been despatched, we will send you an email with the couriers tracking information. The courier will deliver your parcel between 9am and 6pm. If you are not around to accept your parcel, the courier will leave a calling card to tell you how to arrange for the parcel to be redelivered. Unfortunately, we are not able to deliver to a PO BOX address, so please submit an alternative address when ordering.
3.2 Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information.
4. Our Returns Policy
4.1 If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel/refund your order with us, provided you give us written notice within 7 working days. In the case that you decide to return your order we will issue you with a full refund; however you will need to return the entire order at your cost if you have already received the Goods. In all cases, the Goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
4.2 If you decide to cancel your order with us, you must let us know, quoting the order number, by email to: firstname.lastname@example.org.
4.3 In addition to the Distance Selling Regulations, you can return any item within 10 days of receipt if you are of the opinion that the Goods are damaged or defective in some way which is attributable to us. Where we accept that to be the case, we will refund the monetary value of the Goods returned to us, at the price you purchased them.
4.4 In all cases, you are responsible for returning the items to us safely and in their original condition, which includes any packaging. All Goods will be inspected on return. Please include in your package the returns note, stating the reason for return or we will be unable to process your refund/exchange.
4.5 We strongly advise that you get proof of posting and adequate insurance from the postal service you choose, as we can only refund or exchange on receipt of the Goods where these Terms & Conditions have been satisfied. The Goods are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
This does not affect your statutory rights as a consumer.